"Im flounder on the risk drives" - Jeff
Recent Help Desk News
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While on the desk, remember:
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- Remember to talk slowly and clearly when talking to our clients.
- The person you are talking to is having trouble performing a task. They are most likly under stress. Be nice to them
- Fill out track while you are talking to the client and try to save when you hang up to give a record of the call time.
- Never let the client see you sweat. Even if you dont know whats wrong, give the client the impression you have done this a 1000 times
- When putting a client on hold rebember to check back every 3 minutes to let them know you are still helping them
- Ask them how they are doing, find some common ground, identify with them before you get to the issue and they will be more at ease thell them to have a nice day when hanging up
- Get the manager off the phone as quickly as you can. They have a resturant to run.
Employee Spotlight - Ruth
HelpDesk Tech
Ruth is the mother of a 12 year old son. In her spare time she is an avid reader. She lives in Florida
Tech Preshift Checklist:
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- You must log on to this site 10 minutes before your shift starts.
- You must read and understand the entire front page and the Message Of The Day
- You must leave a comment stating you have read this message of the day.
- You must open and read any new email in your box.
- You must greet the techs currently working the desk
- You must reboot your machine and synchronize your system time with this server
- You must have all materials ready to use.